Testimonials

Panamera Prezzy

March 19, 2022

I brought my Tesla Model 3 to North State Custom because I hit a deer on Merritt Parkway. They fixed my vehicle and brought it back to Brand New. Joe at the front desk WAS AMAZING, AS HE ALWAYS kept me UPDATED on EVERYTHING. The entire staff was great & GOD FORBID, but if I ever get into any other accidents, I will always bring my car to North State Custom .. 5 STARS WELL DESERVED & THANK YOU, GUYS, FOR EVERYTHING.

Kevin Desousa

April 2021

I have brought my Tesla Model 3 a couple of months back for collision repair. To be honest, I was scared of bringing my vehicle to a unfamiliar area since I live in Danbury CT. Especially with Tesla vehicles, not many shops repair Tesla vehicles. However, North state customs did an amazinq iob repairing my

Caroline Bernardo

April 2021

I would not trust ANYONE else besides North State Custom to do your body work on your car. They have perfect reviews on Google for a reason. Amazing staff who go above and beyond to get your car fixed and stay within your budget, and Neil, the damage estimator/dude who handles the situation with your insurance, is THE BEST. I was first hit in a front-end collision. Neil and his guys fixed my truck ... and then two weeks after getting my 2012 Jeep Liberty Latitude back from this shop, some kid rear-ended me. No wait time to get right back in with them, and timely repairs. The paint is vin-matched, so it looks exactly like the original paint, and you could NEVER tell there was damage there before. This shop also only uses OEM parts, so you're getting quality over speediness and cheap parts.

I can't say enough about this establishment, everyone who works here is fantastic, and the work is of great quality.

Athar Waqas

February 2022

Best place to get your car fixed, and customer service is great. Hands down the best place to get your car fixed

Julie Williams

April 2021

North State repaired my Suburban for 25% of the cost of my local Chevy dealer, and it looks like new. Did not think it would be possible to remove deep scrapes from my bumper without replacing it, but they somehow did it - it looks like I just drove out of the showroom. This is a father-and-son business, very professional, and on time. Highly recommend them.

Marie

April 2022

I was in an accident, and I took a chance with North State Custom after reading all the positive reviews. They did not disappoint! From the day of the accident, they came the same day to flatbed my car, which was 45 minutes away. They were professional and great with communication. They answered all my questions right away and made a very stressful situation much easier to deal with. I have a white Model Y Tesla, and the paint job was perfect! After I had picked up my car, there was a small issue, and they were super fast in taking care of it and even let me take a rental car for the day, so I didn't have to wait. I highly recommend them. They are professional all the way around, from their customer service to the quality of their work. I was told by the car rental place that some autobody shops take some of their repair work to them so they can fix it, and I believe it.

Mik Cooper

November /2021

By far the best repair experience I've had in my entire life. The team at North State Custom went above and beyond and exceeded all expectations and then some. I feel lucky to have been referred to such a high-quality, professional, and communicative group of people. I wrecked my car after hitting a deer head-on. North State took my vehicle immediately, coordinated directly with my insurance, helped me with the logistics of getting to and from their shop, and got my car back to brand spanking new. I returned my car a second time to address some residual cosmetic issues, and they handled them. My vehicle looks the way it did the day I drove it off the lot. Not only do they provide high-quality work, but everyone that works there is a high-quality person. They'll fix your car and make sure you get to where you need to go while they do it. I don't know any business that will offer to give you a ride if you need it - not because they offer that service, but simply because that's just the sort of kind people they are. I can't more highly recommend North State Custom. If you need any body work whatsoever - your car will be in great hands, and so will you. I never knew that I could have such a pleasant experience getting my car repaired.

Howard Kave

October 25, 2021

Spectacular service from North State. Despite parts issues, my Tesla Model 3 was repaired ASAP and looked better when I retrieved it than on the day I took delivery when it was fresh off the line at Fremont. I hope never to need body repairs on a Tesla again, but if I do, I would never hesitate to use North State.

Nevill Smythe

August 30, 2021

I highly recommend North State Custom to all Tesla owners.

First: The quality of the work was first-rate down to the final detailing of the car.

Second: They communicated regularly through the repair process to keep me

updated on their progress.

Overall: Highly recommended!

Mark I. Reisman

August 18, 2021

Avi and the North State team did impeccable work on my Tesla. I am very grateful.

ADAM SHIPLEY

June 30, 2021

This testimonial gives my highest praise to North State Custom. They were superior in the best two respects -- High-quality work on our Tesla and above and beyond customer service. Their work was excellent. Not much more to say there. The customer service experience was as follows: They provided updates with pictures periodically, which was very helpful so we knew the status. They hustled to get the work done as quickly as possible (acknowledging that Tesla is backed up on supplying parts). They made my life easy on drop-off and pickup, being quick and coordinating pickup and return of my Enterprise rent-a-car. I will enthusiastically go back to them if I have a future need for bodywork (though I hope I have no such need!).

ALLEN ROSS

April 19,2021

Great work on my Model 3; nice people and super service. The car has never looked better.

HEATHER DURST

March 11, 2021

The warmth of every employee at North State Custom was such a nice surprise and one

I will not forget. When you get into an accident, as I did, you feel vulnerable and scared.

North State took care of everything. Followed up with the insurance company, helped

with a rental car, kept in touch during the repair, and allowed me to take my car while

leaving the rental in their possession and return it for me. They truly are one-stop shopping.

I wish they did more than auto-body work!

TIMOTHY LEE

January 23, 2021

I would highly recommend North State Custom for bodywork on your vehicle.

 

My 2019 Porsche 911 GTS ran into a deer and really did a number on the driver's side of the car...not to mention the hood, headlight, and radar. I called Porsche Danbury, and they highly recommended it. I spoke to Laslo at North State Custom. The moment I called Laslo I knew I was in good hands...he put me at ease that my car would be back! Dealing with Avi and the rest of the team was amazing. Responsive on the phone and would send pictures of the progress.

Also, they went through painstaking details to get the job done right. Indeed it was.

They delivered the car to the city, and I was very grateful. Thanks for doing your best because it shows.

I would also like to say thanks for dealing with the insurance as well!!

DIANE CONNOLLY

January 22, 2021

Attn: Greg Jr. I met you many years ago when I first came to the shop, during my many repairs, your father, Greg Sr., introduced me to you. 40 years ago. I live out of state now and was 3 states away when I had my last repair done by your shop, and your father handled everything perfectly. My husband had a new car that was only 2 days old when he was hit by several deer.

The workmanship was superior. All factory parts. When we sold the SUV, and it was inspected, the damage couldn't be detected. I'm writing to you because I was back in the area for a doctor's appt and passed green lane and thought of your shop and Greg. He was the most honest and had such integrity, and when I came home went on your website and saw the notice that he had died. After he did my very first repair in the 70s, I never went anywhere else.

Please allow me to expand my sincere sympathy to you in his passing. He was a decent man, and I was so fortunate to have known him and always felt confident with his workmanship.

My last repair was before he passed away. Be proud to have him as your teacher and father.

I know you will continue his excellence. I knew he did great work, but I had no idea what a great reputation he had in the industry. He earned it.

ERIC J

January 21, 2021

I was in an accident and had to have repair work done on my Tesla Model 3.

The team at North State Custom took my car on the same day of the accident and not only got it back on the road but gave it back to me in better shape than it was before the accident.

They fixed some work done by my previous mechanic and earned a lifelong customer.

ANNE R-L

January 4, 2018

Avi, Greg, Neil, and all the employees at North State Custom are high quality. My 6-month-old Tesla Model X was hit by a teenager in a parking lot, and I knew there were only a few body shops that were Tesla certified to complete the work. Avi and the team made the process as seamless as possible, from working with Geico, arranging my Enterprise rental car, coordinating with Tesla to obtain parts, and providing daily progress reports with pictures. They were able to return my vehicle to me ahead of schedule. Although I needed to return a few days after pickup for an adjustment to my over-engineered Falcon wing door, North State quickly addressed the issue while I waited. They clearly take pride in their work and their body shop, as they showed me the level of detail that went into the repairs and gave me a tour of their impeccable shop. I highly recommend them!

Mitch T.

July 21. 2021

Outstanding service, highly professional interaction, and support every step of the way. My 2019 Audi Q5 (CPO) looks even better than the day I took it home from the dealer. I would strongly recommend North State Custom!

T. Butler

August 4, 2021

An excellent experience all around!!! North State was unbeatable from our first meeting. They took care of all the details and handled matters in a most excellent manner. The work done was extraordinary - their professionalism, customer service, communication, follow-up, and follow-through were, without a doubt, some of the best I have encountered. The quality of their work was unbeatable. Plus, their interaction with the insurance company helped to make the whole experience stress-free and expedient. Thank you, North State Custom!!!

Eric Mohamad

August 7, 2021

Wanted to share the terrific experience that I had with North State Custom. From start to finish, the team was courteous and professional, and the work was outstanding. Daniela kept me well informed during the process with updates via email and phone, and the work Frank did on the car came out perfectly. I never had to deal with my insurance company either, as they took care of everything from start to finish. I would definitely recommend going to North State, and if anything happens to one of my cars again, I will certainly go back without hesitation.

Marina Pitaro

January 6, 2022

North State Custom did an amazing job repairing my 2019 Dodge Charger. I initially went to IFM, where they ruined my car from top to bottom. After picking my car up at IFM, I brought it over to North State Custom to get a post-repair inspection. Greg took one look at my car and opened my eyes to the disaster that IFM left me with. Greg helped me through the whole process of getting my car redone PROPERLY. He spoke to my insurance company on my behalf and took the whole headache of the back and forth away. Amazing customer service. All of the guys at North State Custom are friendly, kind, and hardworking. I will definitely be recommending North State in the future & will for sure be back for any of my bodywork needs! Thank you to Greg, Tommy & Avi for keeping me updated through the process and answering any questions I had!

Virginia Melvin

January 11, 2022

A tree limb fell on my Tesla 3, breaking the moon roof and denting the body. We took it to North State at the commendation of the Tesla people in Mount Kisco. I could not have been more pleased with their work. The car is beautiful, completely restored; you would never know anything had happened to it. The service was outstanding: they kept me informed at all times along the way, they were highly responsive to my questions, and they were able to get it done fairly quickly, even during a time of general supply chain issues. Most importantly, they dealt directly with the insurance company. I don't normally write reviews, but I really think these guys deserve it. If anything happens to our cars again, we will go back there without hesitation.

Tina Wagner

August 2022

North State Custom was a great place to go for my car repair. There aren't a lot of shops

available/approved by Tesla, but NSC was recommended. From my first conversation on the

phone, through the inspection/estimate, insurance nonsense, and the actual repair - they said

what they'd do, and they did what they said they would. I worked with Benny - he was outstanding.

Terrific communication, quick parts ordering, and tracking when parts were received. The repair

itself was great - everything was like new. The car was cleaned inside and out - it looked like the day I took

it off the lot. Thanks to Benny and the NSC team!!

Kristen Odell

July 2022

This is the ONLY auto body shop I will use from here on out! I went through a traumatic experience when my brand new car was totaled (while parked!) just DAYS after I got it, and North State Custom had my back every step of the way. They advocated for me during the total loss claim, and Neil went

above and beyond in offering me advice, as this was the first total loss I had experienced.

Everyone at North State Custom is so friendly, professional, and knowledgeable. They made the stressful total loss experience so much easier for me. I told them I would be a customer for life. Shortly after, bad car luck continued for me and my family, and my mom’s car was hit in a parking lot. Of course, she brought her car to North State, and they did an incredible job repairing it. She said the car looked better than when it was brand new when they were finished.

Thanks for everything, North State Custom!

Ted Harrington

November 09, 2023

My rig is beautiful! As usual, the work from North State Custom is thorough and extremely well painted! I want to thank you for all of your help and flexibility with my schedule. The fact that you didn't even blink about delivering it to me, and that it is now cleaner and brighter than the day it left the showroom is the icing on the cake. You run your business with not only great automotive knowledge and repair skills, but with genuine support and care for your clients. I have learned the hard way to never go to another body shop. Ever! Please thank everyone else, from the front desk to the shop to your young driver Dougie, for their care and good cheer.

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